Terms and Conditions

The Agreement

The agreement will be between you the applicant (the "client") and your spouse/partner, if appropriate, and Crystal Clear Finance Limited. The service and all information provided by Crystal Clear Finance is for clients who reside in England & Wales only.

Clients will be deemed to have read and agreed our Terms of Business on receipt of either a signed copy of such or on receipt of a signed copy of a completed Income and Expenditure form, whichever is the former.

Regulation

Crystal Clear Finance is regulated by the Office of Fair Trading and licensed to carry out the business of Debt Adjusting and Debt Counselling Service.

Our Commitment

• We will act for you, with your best interest in mind. We therefore do not act for your creditors.
• We agree to assess your financial situation and prepare a statement, along with proof obtained from you, of your indebtedness.
• We will take into account an allowance for essential living costs and also advise where savings could be made for the benefit of creditors if deemed to be reasonable.
• We will advise you on which debts should be regarded as "priority debts" and how to deal with these.
• We will produce and present a proposal of how you may repay your remaining creditors and enter into negotiations with them on your behalf.
• We will keep your payment in a separate interest free client account and make distributions to your creditors within 5 working days of receipt of your cleared funds, unless instructed otherwise by your creditors.
• We will keep you informed, by way of a quarterly statement, of how your money is being distributed.
• We will keep all of your information confidential except when we are required by law or at your request to disclose your information. By agreeing to these terms you are deemed to have given your permission for us to disclose personal information to your other creditors. We will also return any original documents when these are no longer required.
• We will not sell or pass on your details to any third parties but they will be held by Crystal Clear Finance limited.
• We will perform this service with due care, skill and attention and within a reasonable time.
• Crystal Clear Finance reserve the right to decline application if we feel it necessary or appropriate to do so.

Your Commitment

• You agree to our fees, as set under "our Fees", and for these to be deducted from your payments.
• You agree to complete the Income and Expenditure form accurately and provide proof that all figures documented are true and accurately reflect your current circumstances.
• You will provide or return all requested items within a reasonable time.
• You agree to provide us with all information and instructions to assist us to carry out our obligations under "What we agree to do"
• You agree to provide us with either the originals or copies of all correspondence received form your creditors.
• You agree to keep us informed of any other contact between you and your creditors and the consequences of such.
• You agree to appoint us as your agents to act on your behalf when dealing with your creditors.
• You agree to make the agreed payments to us every month for distribution.

Our Fees

Options 1

Crystal clear finance will retain £400 as our initial setup fee.

Your first payment of £400 will be retained by Crystal Clear Finance as our initial set-up fee and therefore will not be sent to your creditors. This payment will not be due until after the 7 day cooling off period. (See your rights to cancel) This may initially put you into, or further into, arrears. In addition to this, a minimum of £15.00 will also be retained every month as our management fee. Monthly management fee will apply according to the payment plan. No charges will be made in addition to the agreed monthly payments and therefore you will not be asked to pay any amount over and above the agreed monthly payment. You agree to credit our account every month on or before the 23rd of each month.

Option 2

There will be no payment of £400 retained by Crystal Clear Finance as our initial set-up fee. Where there is no initial set-up fee, a minimum of £30.00 will be retained every month as our management and set up fee. Monthly management fee will apply according to the payment plan. No charges will be made in addition to the agreed monthly payments and therefore you will not be asked to pay any amount over and above the agreed monthly payment. You agree to credit our account every month on or before the 23rd of each month.

* Our structure is flexible and designed to best suit individual circumstances. The payment options can be switched anytime throughout the payment plan

Your rights to cancel

You have the right to cancel your agreement with us at anytime, please contact us for further details. If you cancel your arrangement within 7 days of agreeing to our Terms if Business, we will require no payment from you. If you cancel at any time after the first 7 days, no further charges will apply. We will also refund any monies that have not been distributed to creditors at the time of your notice of cancellation is received and we will inform the creditors of your decision.

Our Rights to Cancel

We reserve the right to cancel an arrangement without prior notice if, in our judgment, you:

• Fail to make payments to us on time as agreed.
• Fail to provided information or documentation requested by us.
• Provide false information or deliberately try to deceive us or your creditors.

Complaints

Crystal Clear Finance strive to ensure complete satisfaction from our service we supply, however should you feel you have a valid compliant; Crystal Clear Finance have documented procedure, which will be supplied in writing upon request.

Disclaimer

It is agreed between the parties that Crystal Clear Finance is not responsible and shall not be liable for any actions taken or decision reached by you the client either during or after the continuance of this agreement.

• Mortgage repayments
• Rent arrears
• Utility bills
• Maintenance payments
• Council Tax

We always ensure priority debts are dealt with before any other debts.

This is because if you don't pay a priority debt you could lose:

• Your home (through mortgage arrears or rent arrears)
• Your liberty (e.g/ you could go to prison if you don't pay your council tax or court fines)
• Essential supplies (such as gas or electricity
• Essential goods, such as a car, but only if it is essential for you to do your work.